Returns Policy

Here at growyourgarden.ie, we wish to ensure that all goods supplied meet the needs of our customers.
Should you need to return an item(s) to us, please refer to the terms and conditions outlined below.

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Faulty goods

  • If your goods are faulty, you’re are entitled replacement or repair.
  • All items (unless otherwise stated) come with a 12-month warranty
  • If you have a faulty item, please notify growyourgarden.ie by email using our Contact Us page
  • Provide us with the order #, the item and a brief description of the fault

    Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises or alternatively they can drop the goods to our depot
    (please check in advance that we have item in stock)
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Change of mind

  • Customers have 14 days from receiving their order to return the goods to us for a full refund
    of the cost of the item (excluding the delivery fee)
  • Please notify growyourgarden.ie by email using our Contact Us page
  • Provide us with the order #, the item and detail your intention to return the product

    Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises
  • or alternatively they can drop the goods to our depot
  • Customers must return the goods where they are fit for resale and in its original and undamaged packaging.
  • Refunds can only be paid on the same payment card or PayPal account used to place the order.
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Reviews & testimonials

  • Growyourgarden.ie reserves the right to not publish reviews and testimonials
  • In general, we publish as many as we can but profanity, slander, spam etc will not be accepted
  • In general, we only publish reviews that we can verify were actually customers to avoid anti-competitive measures by competitors
  • Also reviews which are left regarding product issues that customers have not tried to resolve with us first, will not be published
  • Reviews & testimonials are generally published 2-3 times a month, so your post will not appear on the website immediately
  • We really do appreciate customers feedback but unfortunately the internet being what it is, this is the policy we have had to adopt
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Conditions

  • growyourgarden.ie reserves the right to inspect all returned goods
  • Your statutory rights are not affected
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